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1st Line Technical Support Agent Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues... more ->
2nd Line Service Desk/Help Desk Technician (ITIL, ITSM & Active Directory) Location: Watford, UK Job Type: Contract Responsibilities: This is a Service Desk/Help Desk Specialist role which involves end user support on Service Desk escalated tickets. It also includes handling user access management tasks (Onboarding/Offboarding/Distribution List/Shared mailbox etc.) in Active Directory and Exchange/O365 environments. Troubleshoot Service Desk escalated issues. Handle User Access Management tasks Use the Ticketing system to document and manage incidents and work requests and their respective... more ->
3rd Line Support/Azure Server Administrator Hybrid working 2 days Remote 3 days onsite in London. Responsibilities Manage and maintain the server estate, collaborating with third-party providers when necessary. Administer Azure Servers and ensure their smooth operation. Handle InTune management, file share management, and SharePoint Document server management. Oversee change and incident management processes, as well as DNS/DHCP management and threat/vulnerability management using Qualys. Execute patching, monitor systems with PRTG, manage event logs, and oversee print management.... more ->
We have an exciting opportunity to join City & Guilds working as 2nd line Support Technician! This will be a 6 month fixed term contract position. In this role you will be responsible for providing end user support to all C&G employees as well as maintaining daily technical processes that ensure our ICT systems are running efficiently. It will be your job to resolve more complex end user issues within our standard SLA's and KPI's. As 2nd line support, you will create and maintain appropriate documentation and coach and mentor 1st line Support Analysts with the aim to provide and excellent IT... more ->
2nd Line Support Engineer Opportunity for a 2nd Line Support Engineer (Contract) to join an emerging MSP leading the way in Tech, Telecoms and Cyber Security in London. Day Rate: £150p/d - £160p/d Inside IR35 Start ASAP 3 Month Contract with Potential Extension Apply online or contact Cameron Hand via (see below). ABOUT THE CLIENT: Our client provides top quality, bespoke IT solution, working towards becoming the best at what they do. Established over 20 years ago and now looking to grow the team of already impressive individuals. Our client is looking for an experienced 2nd Line Support... more ->
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be... more ->
Location - London/Hybrid Working Duration - 3 months My client is ideally looking for a SC Cleared 3rd Line Engineer, someone to provide support to the 3rd Line Information Technology team, and one of which will lead our Service Desk. You will support the wider Information Facilities, & Service Development team on a variety of BAU and project activities. Key responsibilities : Service Desk Technical lead, including escalation point and problem management Line management & mentoring of the Service Desk Technicians Being a Technical subject matter expert and provide 3rd line support for... more ->
Infrastructure Engineer Contract - inside IR35 London - hybrid ~£500-£550 Responsibilites: Provide 3rd line support to fix incidents or problems on Windows on prem Servers Create code to deliver Infrastructure as Code Security & Compliance of the Windows OS in relation to other IT infra services Gathers requests for changes in Windows platform services Participate in projects by giving advice (during the design phase) and implementing Make an active contribution to the self-organizing team Business Knowledge/Technical Requirements Thorough understanding of the Microsoft Windows Operating... more ->
*PLEASE NOTE THIS ROLE SITS WITHIN IR35*PLEASE NOTE THIS ROLE SITS WITHIN IR35* Application Support Specialist/App Support Analyst A fantastic opportunity has arisen for a Application Support Specialist/App Support Analyst to join our London based firm on initial 3 month contract. Application Support Specialist/App Support Analyst Summary:. Gain an in depth understanding of a bespoke Valuations platform to provide support to the Business.. Installing, configure, maintain, update and support the key business applications in use.. Providing a high level of customer service and support to all... more ->