ServiceNow SPM Developer (Strategic Portfolio Management)

Fully Remote

£500-£550 pd Outside

6-month contract

Key Outcomes

Responsibilities may include, but are not limited to the following:

Design and implementation consultancy - support the SPM Product Owner and key stakeholders in requirements definition and provide guidance on best use of ServiceNow features. Create designs to meet requirements, ensuring adherence to key platform design principles such as OOTB conformance.

Development and Support - own and deliver enhancements, defect fixes, requests, and incidents for the SPM module. Ensure adherence to good development standards and service levels, and delivery of supporting technical documentation.

Change/Release management - take responsibility for implementing development work packages through change and release governance. Take ownership of the Software Development Lifecycle to ensure that only the correct, accurate and fit for purpose changes reach the Production environment.

Training, Acceptance into Service and Early Life Support - support new & existing teams and stakeholders in the adoption of newly developed features and processes. Take responsibility for early life support (Hypercare) and the knowledge transfer required to the BAU team for acceptance into service.

Roadmap Planning - Support the SPM Stakeholders and the ServiceNow Product Lead in the analysis, definition and prioritisation of existing and emerging features to deliver best value from the SPM module.

Problem Solving/Platform Development - Support the platform lead in the continued improvement of the ServiceNow platform through complex problem solving, major upgrades and strategic improvements to both processes and product-use.

Required Skills & Experience

The candidate must have an up-to-date ServiceNow Certification (eg Developer, Advanced System Administration, Certified System Administrator, etc.).

Previous experience in the design, implementation and/or support and continuous improvement of the SPM module is essential.

Demonstrable understanding of Project and Agile methodologies and the associated financial and governance modules.

Significant experience in ServiceNow development and administration with proven track record in the design and development of complex and dynamic platforms.

Scripting skills; required in Javascript and desirable in Powershell

Broad experience with the Now Platform; demonstrating an end-to-end understanding of database schema, core platform features, use of ServiceNow resources and integration capabilities between modules.

Platform integrations, both OOTB rest API and custom.

Experience in the development and use of Automated Test Frameworks

Working knowledge of relational databases.

Desired Skills & Qualifications

It is desired that the candidate has ITIL V4 Foundation Certification.

It is desired that the candidate has an understanding and experience with agile software development methodologies.