The primary responsibility for this role is to lead the production support environment in Level 2 and ensure that management of daily queries, monitoring system performance, and providing cross-application support.
The Candidate must understand the technical and functional intricacies of the suite of applications for Risk and Finance that they will be supporting, including the end-to-end business impacts.
They will understand the interfaces to and from their respective systems such that they will be able to provide an accurate assessment of the current capabilities and limitations of the systems. They will understand the critical path of their batch and the associated downstream, upstream and business impacts.

They will work closely with Level 3 application with other CTB Project and input and check the handover process to make sure any changes that needs to be implemented to production have passed the quality control.
The successful candidate(s) will work closely with other staff, Level 3 Application team to ensure cross-system interfaces, collaboration and knowledge management are managed effectively and proactively.
They will work across their respective application stack ensuring business needs are met in the most cost-effective manner. Seeking out continuous improvements and process efficiencies in working with IT areas to deliver/contribute to outstanding customer service and a provide guidance on shift left mindset "Self Service" while ensuring high standards are upheld.

Key Responsibility

Maintaining production stability & availability

• You will ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting.
• You will ensure that the ICBCS Service Delivery problem, incident & change management processes are understood and followed.
• You will actively manage any IT risks and vulnerabilities across the application stack.
• You will take part in ensuring effective capacity management is being performed across all applications and underpinning platform technologies that support your applications.
• You will contribute towards ensuring all batch SLA's/OLA's are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.
• You will contribute towards ensuring appropriate Back-Ups & transaction logging are in-place for your applications
• You will contribute towards ensuring that appropriate UAT environments are in existence and in line with the Production set-up
• You will ensure appropriate regression testing capability is available and utilized with full engagement & awareness of upstream and downstream stakeholders, through the appropriate governance processes for all releases and their related life cycle stages.
• You will contribute to knowledge management across your applications and endeavor to update all architecture diagrams and documents, data flows and integrations, release and deployment are updated by Level 3.
• You will ensure administration; disaster recovery documentation, user and/or training manuals are centrally stored and frequently reviewed.
• You will ensure all fixes or known errors are maintained in the relevant knowledge.
• You will ensure logical access management/security procedures and policies are followed.
• You will ensure all BCP/Crisis Management plans are understood.

Analytics, problem solving & reporting

* You will focus your attention on the identification of incident root cause and service improvement
* You will conduct proactive trending on a wide and diverse set of data points any potential incident or risk themes.
* You will review current & recent problems to ensure the correct level of due diligence has bene handover over to Leve 3 to ensure no reoccurrence of the incident
* You will ensure assigned problem records are kept up to date with clear & concise information explaining what current investigational steps are taking place with clear commitments on delivery.
* You will ensure that data quality assurance standards are maintained and improved where possible to ensure meaningful Management Information can be produced for Senior Management.

Performance
* You will have a curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality.
* You will manage your own workload proactively and understand escalation processes.
* Your primary focus will be on driving incident reduction demonstrated through improved production stability.
* You will adhere to all group standards/policies and procedures.

Preferred Qualifications and Experience

* Degree qualified or Bachelor's Degree in IT
* 5+ years' experience in Risk and Finance application support Lead Role
* Preferred experience working in a function of Risk and Finance investment banking and understands the need for control in a banking environment
* Business knowledge for Risk and Finance will be an advantageous
* Evidence of progression and consistency in career to date.

Technical skills, exposure or awareness:
* SQL, C#, .Net
* Java, JavaScript, JSP/Servlets
* XML, SOAP, Web and Application Servers, HTML
* Windows and platforms.
* plans

Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know.