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Wichita, Kansas Full Time Posted: Wednesday, 11 September 2019
 
 
Applicants must be eligible to work in the specified location
Job Description

IT Operations Analyst - Monitoring and Troubleshooting Network, System and Batch Processing

WORK SCHEDULE: Thursday, Friday, Saturday, Sunday from 9:00 PM - 8:00 AM

  • Are you currently an IT Hardware/Software Support Technician seeking your next IT career progression?
  • Perhaps you have a great SQL query beginning and would like to use those skills to a greater degree?
  • Do you work everyday using network protocols in an enterprise work environment?

Our IT Operations team provides expedient escalation of batch processing, system and network issues ensuring minimal employee and customer impact 24 X 7. Monitor batch processing, systems and network, complete back-up tapes for our global organization.

PRIMARY RESPONSIBILITIES:

  • Provide Production Support for CURO Financial Technologies Corp. batch processes while monitoring network and systems ensuring efficiencies.
  • Evaluate and follow documented instructions of issues encountered in production.
  • Will provide user support, document software issues encountered in production, analyze the root cause, debug the issue and provide the solution.
  • Production Support tasks requires candidate to work outside of normal business hours; Thursday, Friday, Saturday, Sunday from 9:00 PM - 8:00 AM
  • Analyze results, make recommendations for support process improvement, and implement changes.
  • Monitor system events, alerts, and incident reports
  • Document all incidents and problems from open to close
  • Interface with IT team members, vendors, and management to resolve issues
  • Conduct hardware and software problem analysis, identification, and resolution
  • Execute problem documentation, escalation and notification procedures
  • Actively work on increasing skill set
Job Requirements

SKILLS AND REQUIREMENTS:

  • Bachelor's degree in Computer Science/Business or equivalent information technology bachelor degree required.
  • Excellent customer service, time management, problem solving and timely decision making abilities key to success.
  • 3 year minimum enterprise work experience providing IT hardware and software troubleshooting required.
  • Previous enterprise work experience resolving issues related to IT support, network support, PC troubleshooting, application troubleshooting required.
  • Ability to answer questions and resolve problems via phone, e-mail or in person required.
  • Ability to listen and ask questions to diagnose and solve hardware, software, network and system issues required.
  • Strong written and verbal skills required.
  • Ability to successfully collaborate with a team required.
  • Citrix XenApp, Active Directory, SAN/LAN and Exchange enterprise work experience needed.
  • Enterprise experience working within the first three layers of the network needed.
  • Works a flexible schedule, including on-call support.
  • Commitment to work Thursday, Friday, Saturday, Sunday from 9:00 PM - 8:00 AM

    PREFERRED SKILLS:
  • Documenting software issues/solutions encountered in production.
  • Analyzing root cause and debugging issues.
  • Read and understand system generated log files.
  • Experience and creativity in troubleshooting software application problems.
  • Querying and updating client database to resolve user issues.
  • IT Production Support technical team background beneficial.

ABOUT US:

We are a leading alternative financial services firm providing valuable and much needed service for hard working consumers with operations in the United States, and Canada. We are proud to serve in the more than 400 store communities, through our multiple contact centers, online and mobile financial services with the ownership of our own pre-paid debit card, short term loans, installment loans, line of credits, and cash for gold, money order, wire transfer, and check cashing services.

We rise to the challenge of designing products and services which not only meet our customers' needs but also meet state-by-state and in Canada, province-by-province requirements. In the US alone, this equates to over 40 different loan product types and growing! Today, our corporate office is in Wichita, Kansas, birthplace of our company founders. We also have administrative offices in Chicago and Toronto.

CURO Financial Technologies Corp Supports Equal Employment Opportunity. CURO Financial Technologies Corp (DBA Speedy Cash, Rapid Cash, Cash Money, LendDirect, Avio Credit, Opt+ and Revolve Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO Financial Technologies Corp to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works. Statement to ALL Third Party Agencies and Similar Organizations: CURO Financial Technologies Corp, Speedy Cash, Rapid Cash, Cash Money, LendDirect, Avio Credit, Opt+ and Revolve Finance, and CURO Financial Management accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, CURO Financial Technologies Corp, Speedy Cash, Rapid Cash, Cash Money, LendDirect, Avio Credit, Opt+, CURO Financial Management, and Revolve Finance employees, or send to any CURO Financial Technologies Corp, Speedy Cash, Rapid Cash, Cash Money, LendDirect, Avio Credit, Opt+ and Revolve Finance facility. CURO Financial Technologies Corp, CURO Financial Management, Speedy Cash, Rapid Cash, Cash Money, LendDirect, Avio Credit, Opt+ and Revolve Finance, is not responsible for any fees or charges associated with unsolicited resumes.



Wichita, Kansas, United States of America
IT
CURO Financial Technologies
CURO Financial Technologies
JS5723_J3P6C55WZJPL61LVZ00/748103753
9/11/2019 5:46:01 AM

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